Service & After-care - Part 1 After Key Handover
We want to be there with you even after your construction journey has finished, so our dedicated Home Assist team are here to answer any questions you may have regarding your new home following key handover.
To help keep your home looking beautiful, we will also provide you with a Home Owner’s Manual, which provides some practical tips on how to care for your new home.
Because of our commitment to quality construction, we’re confident you’ll be as proud of your home as we are. Enjoy making your house a home!
FAQs
Home Assist is a smooth extension of your homeownership journey. Part of the ABN Group, this dedicated team of experts manages the after care stage and maintenance. The team will be able to assist you in all your after care needs including warranty period, beyond warranties and maintenance/repairs to your home.
You can contact Home Assist directly on 6146 7000 or via email at service@homeassist.com.au
In the handover pack we provide a twelve month service form to list any issues you may experience during the first 12 months. Please remember to complete this form and send it back to us within twelve months of your key handover. Once the form is received by our Home Assist team they will be in contact to arrange the required works.
Celebration Homes offer, with every home we build, the protection and security of a 25-year Structural Guarantee.
We’ll rectify, at no cost to you, any structural issues of concrete foundations, brickwork and roof frame. This guarantee does not cover damage caused by storm, fire, flood, acts of terrorism or abuse. Regular homeowner maintenance will go a long way to preventing any problems from arising. Misuse or neglect is not covered by our warranties.
Please refer to the Home Owner’s Manual for a list of the warranty periods for each item in your home.
Please be aware that Celebration Homes offers a twelve-month service on all homes. The service form is included in your key handover pack and needs to be returned to our Home Assist at service@homeassist.com.au in order for Home Assist to complete the twelve-month service.
Celebration Homes also offers a 25-year structural guarantee. This guarantee covers any structural issues relating to concrete foundations, brickwork and the roof frame.
Celebration Homes 25-year structural guarantee is transferable to a new owner if the home is sold within 6 years of the key handover. In this instance, the guarantee period will reduce from 25 years to 6 years from the date of key handover.